Service Policy

Effective Date: August 5, 2025

At Topzon, operated by Hangzhou Topzon Auto Parts Co., Ltd., we are committed to providing professional, reliable, and timely service to ensure our customers receive the best experience when purchasing auto parts from our online store.

This Service Policy outlines our responsibilities, customer support standards, and service guarantees.

1. Our Commitment

We are dedicated to:

  • Offering high-quality automotive parts at competitive prices
  • Providing clear and prompt communication
  • Ensuring accurate order fulfillment and safe delivery
  • Resolving customer issues with transparency and fairness

2. Customer Support

We provide customer service through the following channels:

We aim to respond to all inquiries within 24 business hours.

3. Product Quality Assurance

We guarantee that all our products:

  • Are brand new and quality-inspected before shipment
  • Match the specifications listed on the product page
  • Comply with applicable safety and performance standards

Note: Some automotive parts may require professional installation. Incorrect use or self-installation that causes damage is not covered under warranty.

4. Order Accuracy

Every order is:

  • Verified before dispatch
  • Double-checked for correct quantity, specifications, and packaging
    If we ship the wrong item or your package is incomplete, please contact us within 7 days of receipt.

5. After-Sales Support

Our after-sales services include:

  • Return and refund assistance (see Refund Policy)
  • Shipping and tracking support (see Shipping Policy)
  • Technical product advice or documentation (upon request)

We will always do our best to solve any problem quickly and fairly.

6. Warranty Terms

Some products may carry a limited manufacturer warranty (e.g., 3–12 months), which will be clearly stated on the product page.

Warranty does not cover:

  • Normal wear and tear
  • Damage caused by misuse, accidents, or incorrect installation
  • Unauthorized repair or modification

For warranty claims, contact us with your order number and photo/video proof.

7. Customer Responsibilities

By using our services, you agree to:

  • Provide accurate and complete information (especially shipping details)
  • Use the products as intended
  • Contact us before initiating chargebacks or negative reviews—give us a chance to resolve your concerns
  • Review and comply with applicable customs/import laws in your region

8. Force Majeure

We are not liable for delays or service disruptions caused by factors beyond our control, including but not limited to:

  • Natural disasters
  • Global pandemics
  • Customs delays
  • War, strike, or logistics restrictions

9. Policy Changes

We reserve the right to update this Service Policy at any time. Updates will be posted on this page with a revised effective date.

10. Contact Us

For any questions or concerns about our services, please contact:

Hangzhou Topzon Auto Parts Co., Ltd.
📧 Email: topzon.autoparts@gmail.com
📞 Phone: +86 19557153113
📍 Address: Hangzhou Bay Smart Valley, Xiaoshan District, Hangzhou, Zhejiang, China