Shipping Policy

Effective Date: August 5, 2025

At Topzon, we are committed to delivering high-quality auto parts quickly and safely to our customers around the world. This Shipping Policy outlines our shipping practices, timelines, and related terms.

1. Shipping Coverage

We currently ship to most countries worldwide, including:

• North America (USA, Canada, Mexico)

• Europe (UK, Germany, France, Spain, etc.)

• Asia-Pacific (Japan, South Korea, Australia, Southeast Asia, etc.)

• Middle East & Africa

• Selected South American countries

If your country is not listed during checkout, please contact us at topzon.autoparts@gmail.com for assistance.

2. Order Processing Time

• Orders are typically processed within 1-3 business days after payment is confirmed.

• Orders placed on weekends or public holidays will be processed on the next working day.

Note: Custom orders or out-of-stock items may take additional processing time.

3. Shipping Methods & Delivery Time

We partner with trusted international couriers such as DHL, FedEx, UPS, EMS, and ePacket.

Delivery times are estimates and may vary due to customs clearance, weather, or carrier delays.

4. Shipping Fees

Shipping costs are calculated at checkout based on:

• Destination country

• Order weight & dimensions

• Shipping method selected

Free shipping may be offered on selected products or promotions.

5. Tracking Information

Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your package online.

Please allow up to 48 hours for tracking information to update.

6. Customs, Duties, and Taxes

• International orders may be subject to import duties, taxes, and customs clearance fees.

• These charges are not included in the product or shipping price and are the buyer’s responsibility.

Please contact your local customs office for more information.

7. Shipping Delays

Topzon is not responsible for delays caused by:

• Customs inspection

• Carrier backlog

• Force majeure (e.g., pandemic, natural disasters)

• Incomplete or incorrect address provided by the customer

8. Lost or Damaged Packages

If your package is lost or arrives damaged:

• Notify us within 7 days of delivery (or expected delivery)

• Include your order number and clear photos (if damaged)

• We will assist with a replacement or refund depending on the situation

9. Incorrect Address

Please ensure your shipping address is accurate and complete.
We are not responsible for orders shipped to the wrong address provided by the customer.

If you notice an error after ordering, contact us immediately at topzon.autoparts@gmail.com.

10. Contact Us

If you have any questions about shipping or delivery, please reach out:

Hangzhou Topzon Auto Parts Co., Ltd.
📧 Email: topzon.autoparts@gmail.com
📞 Phone: +86 19557153113
📍 Address: Hangzhou Bay Smart Valley, Xiaoshan District, Hangzhou, Zhejiang, China